• Monitor the productivity and sales report in daily basis.
• Monitor and analyses the WIP on daily basis and take the action
measurements needed.
• Initials the warranty R.O’s and review them.
• Monitoring the warranty revenue and compare it to the actual value required.
• Continuously updated with latest technical bulletins and recalls.
• Involve in a product incident.
• Provide the technical support for the team when needed.
• Monitoring the reception operation as per the CI of the company and the
manufacturer.
• Monitoring and manage the work flow to get the best utility and productivity.
• Arrange the work calendar for the staff.
• Monitor and observe the staff training.
• Improve FIRFT and make action plans to maintain the target

• Supervise and monitor the reception process to get the highest level of
customer satisfaction.
• Monitor the R.O write up from the S.A to get the best Description of customer
complaint.
• Monitor the R.O write up from the technician to ensure the correct repair is
done.
• Monitor the appointment system and the no showed customers to ensure the
continues flow the workshop.
• Review and correct if needed all estimates provided to the customers.
• Conduct weekly meetings with the staff to discuss target progress and review
daily matters.
• Handle the customer’s complaint in a professional way matching the company
policy and MOC regulations.
• Quarterly evaluate service advisors’ skills by conducting performance appraisal
and accordingly recommending training requirements.
• Ensure that standard operating procedures are followed.
• Review center CSI results and discuss the weakness points to improve the
performance

• Establish and maintain good working relationships with customers to
encourage repeat and referral business.
• Ensure the slandered process to be followed in the service procedure.
• Monitor the sales and productivity report in a daily basis.
• Increase the retention by keep a good relation with the customers.

• Managing of service operations with focus on implementing policies,
procedures and developing streaming system.
• Monitor service advisor’s work levels and review work performance.
• Counsel team of service advisors about work-related issues and assist them to
correct job-skill deficiencies.
• Handle customer inquiries and troubleshooting; communicate with control
tower to resolve the problems with speed and accuracy.
• Meet with vendors or suppliers to discuss products used in repair works.
• Ensuring speedy resolution of queries and grievances to maximize client
satisfactions levels.
• Monitoring post service activities like follow with customers and service
reminders.
• Compile operational or personal records, such as time and inventory data.

• Receiving customers and greeting them by the name to keep a good relation.
• Ask close and open questions to write the correct customer complaint.
• Make sure customer needing’s been matches and his complaint is rectified.
• Provide customer with estimate for time and cost for any additional job.
• Provide the customer with NVH test if needed.
• Make sure to meet the promised time to the customer.
• Make sure the customer’s vehicle ready and washed before delivery.
• Describe the invoice with the job done to the customer
• Company the customer to his vehicle and show him the old parts

Maintenance Technician
• HVAC system including: Passenger vehicles, Split unit and Refrigerators.
• Maintenance of pumps, fans and several electrical & mechanical drivers.
• Excellent knowledge in welding skills (oxy acetylene and arc welding).