Manage the company’s purchases& logistics activities including
documentation, custom clearance, legalization, supplier deliveries and
stock management.
– Initiate and lead improvement programs to optimize Purchasing and
logistics systems and process

Monitor and maintain the computer hardware in an organizations.
– Configure computer hardware operating systems
– Talk staff or clients through a series of actions, either face-to-face or
over the phone, to help set up or resolve issues
– Troubleshoot system and network problems, diagnosing and solving
hardware faults
– Replace parts as required
– Provide support, including procedural documentation and relevant
reports
– Follow diagrams and written instructions to repair a fault or set up a
system
– Work continuously on a task until completion
– Manage many open cases at one time
– Rapidly establish a good working relationship with customers and
other professionals
– Conduct electrical safety checks on computer equipment.

Extensya is focusing on contact management solutions and business
process outsourcing services.
An organized, results-oriented Customer Service Professional with an
excellent track record of significantly increasing service quality, this job
experience gives me a strong ability to do the following:
– Answer numerous calls in a high-volume call center environment.
– Resolve customer complaints and ensure calls are handled in a
professional and prompt manner.
– Consistently earned an “above average” or “excellent” on call quality
evaluations.
– Train and assist entry-level customer service officers by helping them
improve listening skills, communication, and multitasking abilities.
– Conduct problem solving and troubleshooting.
– Provide technical help to colleagues if required.
– Achieve personal and store KPIs, consistently exceeding key
performance indicators, and individual and store targets.
– Take inbound calls, deal with questions efficiently and effectively and
input data into company systems.
– Support training new members of staff.
– Work to ensure all individual and team targets were met
– Provide excellent customer service at all times.
– Assist customers with finding suitable products and checked
availability in ERP System Achievements/Tasks