Amman – Jordan00962785300152
Zaid Shehadeh
Industrial Engineering
Jordan
Jordanian
12/11/1995
Supply chain

Skills

Personal skills
Soft and clear
communication
skills
Strong decisionmaking
Independent and
proactive

Personal skills
Soft and clear
communication
skills
Strong decisionmaking
Independent and
proactive

Certificates

Procurement and supply chain management trainer
Royal Jordanian Airline, Amman | 07/2017 – 09/2017

Languages

Arabic
English

Education

Bachelor degree / Industrial Engineering
The Hashemite University
09/2013 - 07/2018 |Zarqa

Professional Experience

Supply chain
FOSROC
12/2021 - Present |Jordan

Manage the company’s purchases& logistics activities including
documentation, custom clearance, legalization, supplier deliveries and
stock management.
– Initiate and lead improvement programs to optimize Purchasing and
logistics systems and process

Technical support engineer
Central tracks for computers (CTC)
09/2021 - 12/2021 |Jordan

Monitor and maintain the computer hardware in an organizations.
– Configure computer hardware operating systems
– Talk staff or clients through a series of actions, either face-to-face or
over the phone, to help set up or resolve issues
– Troubleshoot system and network problems, diagnosing and solving
hardware faults
– Replace parts as required
– Provide support, including procedural documentation and relevant
reports
– Follow diagrams and written instructions to repair a fault or set up a
system
– Work continuously on a task until completion
– Manage many open cases at one time
– Rapidly establish a good working relationship with customers and
other professionals
– Conduct electrical safety checks on computer equipment.

Customer service Representative
Extensya
10/2018 - 09/2021 |Jordan

Extensya is focusing on contact management solutions and business
process outsourcing services.
An organized, results-oriented Customer Service Professional with an
excellent track record of significantly increasing service quality, this job
experience gives me a strong ability to do the following:
– Answer numerous calls in a high-volume call center environment.
– Resolve customer complaints and ensure calls are handled in a
professional and prompt manner.
– Consistently earned an “above average” or “excellent” on call quality
evaluations.
– Train and assist entry-level customer service officers by helping them
improve listening skills, communication, and multitasking abilities.
– Conduct problem solving and troubleshooting.
– Provide technical help to colleagues if required.
– Achieve personal and store KPIs, consistently exceeding key
performance indicators, and individual and store targets.
– Take inbound calls, deal with questions efficiently and effectively and
input data into company systems.
– Support training new members of staff.
– Work to ensure all individual and team targets were met
– Provide excellent customer service at all times.
– Assist customers with finding suitable products and checked
availability in ERP System Achievements/Tasks